Following a recent SSL certificate rollover, a small proportion of mail users are encountering authentication related issues when accessing shared email services on my.email.ie or accessing via POP3/SMTP. If your email client is requesting a password, please do not enter a new password, the original one is still valid.
[Update: 11:25]
We have identified the root issue and are implementing a fix.
ETA is about 12pm
[Update: 12:20]
The issue should be resolved now for any affected customers.
If you are still experiencing password issues, this may be because an incorrect password was entered previously and your email program has remembered that now.
You can check if you know the correct password for any mailbox by logging in to Webmail at https://my.email.ie (a response of "Incorrect Credentials" means the wrong password was entered)
In such a case, you can reset the password via your Irish Domains account, as per the instructions below:
https://id.ie/knowledgebase/15/Changing-your-Email-Password.html
