Following a recent SSL certificate rollover, a small proportion of mail users are encountering cert trust or authentication related issues when accessing shared email services via the old POP3, IMAP and SMTP endpoint qmail.irishdomains.com. If your email client is requesting a password, please do not enter a new password, the original one is still valid
Update [09:15]
Customers using the more recent recommended endpoint mail.email.ie should not be affected.
The issue has been identified and a fix is expected in the next 20-30 minutes
Update [09:40]
The issue should be resolved now for any affected customers, but some email programs or devices may need to be restarted to connect properly
If you are still experiencing password issues, this may be because an incorrect password was entered previously and your email program has remembered that now.
You can check if you know the correct password for any mailbox by logging in to Webmail at https://my.email.ie (a response of "Incorrect Credentials" means the wrong password was entered)
In such a case, you can reset the password via your Irish Domains account, as per the instructions below:
https://id.ie/knowledgebase/15/Changing-your-Email-Password.html
