As many customers will no doubt aware, Microsoft have been having global issues with their Microsoft 365 services including Teams and Outlook.
While all our customer domain, hosting and email services are generally unaffected, there are two areas of overlap where issues could be encountered.
Ticketing System
Our support ticketing system uses Microsoft 365 to accept email tickets, so it is possible that inbound email tickets could be delayed at times. If you need to contact our support, accounting or sales teams please alternatively submit (and check) any tickets via your Irish Domains account, this will bypass any externally caused issues. Please ensure you are logged in, then click Support and Open Ticket. If you are unable to access your account, you can use the contact form on our website to communicate with us, that will also generate a ticket and temporary ticket portal access.
Outlook Email Client - "New" version
Secondly, although our own email systems are generally unaffected by the Microsoft outage, you may encounter issues if you are using the 'New' version of Outlook Desktop to access your Irish Domains email as that version uses Microsoft's internal cloud systems to fetch your emails and pass them to your Desktop Application. If you are affected by this, you can still use our Webmail login at https://my.email.ie (or https://web.email.ie for OX App Suite users) to access your mailbox.
Temporary workaround
Finally, if M365 issues persist and you find you need to establish an alternative method of communicating with staff, you could look at registering a separate backup domain and connecting it to a small email plan so that users can temporarily communicate that way. Having this pro-actively set up in advance can also be a useful backup plan in the event of future outages.
