Setting up your email in your email program or mail app - Recommended Settings

You can set up your email account on any mail program or mail app running on your computer or mobile devices such as an internet enabled phones or tablets.

As there are a variety of programs with different operating systems, the terminology used when setting up your email email address may vary slightly. However, regardless of the exact terms used, all require the same essential pieces of information in order to connect to your email account.

When setting up your email account on your mail program or app, if you have the option, you should choose to set up the account manually. Some programs will ask for your email address and password, then automatically try to determine your settings. This seldom works successfully, so don't worry if you see a failure message! You can edit the settings to the recommended settings below.     

Recommended incoming email settings:

Incoming mail server:

Account username or login: your full email address

Account password:  your email account password (as set by you when creating the email address in your control panel)

Security type: SSL

Port Number: 993 (IMAP) or 995 (POP3) (see below regarding your choice of IMAP or POP)

Recommended outgoing (SMTP) email settings.

Outgoing mail server:

Authentication: enabled or password (you may need to enter your password again)

Security type: STARTTLS (or TLS/SSL if STARTTLS not listed)

Port Number: 587


Email account type POP3/IMAP

Your device may allow you a choice of setting up your email as a POP account or an IMAP account.

This is the protocol or how your device connects to the mail server and will affect how your email account works on the device.  Which you select depends on your own preference.

Briefly, POP connects to the server, downloads your email to the device, deletes it from the server (you can choose to leave a copy on the server), then disconnects. As email is stored on the device, you have access to your email when offline. Sent messages are stored only on the device.

IMAP works slightly differently, it connects to the server and downloads only specific information, that is a list of emails, and message summaries. It is essentially "looking" at what is on the server. To download an email, you must click on it. IMAP then processes any changes to the server - marks email as read, deletes, moves etc. then disconnects.

With IMAP incoming messages are stored on the server, while sent email may be stored either locally on your device or on the server. As messages are stored on the server, this means that you can synchronise your email across multiple devices/computers.

Note: Using IMAP stores messages on the server. Your email account has a specific storage capacity, depending on the package you have subscribed to. If your email account storage approaches its capacity, you will need to archive your older emails onto a local device, computer or other storage to free up space. This may also happen with POP if you are leaving copies of messages on the server indefinitely.
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