How do I set up an Autoresponder for my email address

Auto responders can be set up by the account administrator or by the individual email account user.

By Administrator:

  • Login to the control panel using your administrator username & password.
  • Select "Mail" from top menu  (if this option is not displayed, select your hosting subscription from the top dropdown box first)
  • Select the email address you wish to set the responder on by clicking on the Display name
  • Select The "Auto Responder" tab
  • Click on "Add new Auto Responder" button
    • Tick box "Autoresponder Enabled"
    • Add an Autoresponder Name
    • Add a "Reply Message"
    • Submit

By email user:

  • Login to the control panel using your email address & password.
  • Select "Email" from top menu
  • Select "Auto Responders" link
  • Click on "Add new Auto Responder" button
    • Tick box "Autoresponder Enabled"
    • Add an Autoresponder Name
    • Add a "Reply Message"
    • Submit

Autoresponder additional features:

  • Enable Filtering - allows you to set auto responder for email containing particular text in subject or body
  • Reply-to-field - set a new "reply to" field on the auto responder
  • Custom Subject - set a new subject for autoresponder emails
  • Forward - forward incoming email to a different address
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